Terms & Conditions
These Terms and Conditions govern the use of the DC Executive website at https://dcexecutiveride.com and the transportation services offered by DC Executive.
By accessing our website, requesting a quote, making a reservation, or using our transportation services, you agree to these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use our website or services.
Transportation Services
DC Executive provides professional chauffeured transportation services, including:
- Airport transportation
- Corporate and executive transportation
- Hourly chauffeur service
- Event transportation
- Group transportation
- Other related ground transportation services
All transportation services are subject to vehicle and chauffeur availability.
Submitting a quote request does not confirm a reservation. A reservation is considered confirmed only after DC Executive accepts the booking and provides confirmation to the customer.
Quotes and Reservations
Quotes are based on the information provided by the customer at the time of the request.
Customers are responsible for providing complete and accurate information, including:
- Pickup date and time
- Pickup location
- Stops
- Drop-off location
- Number of passengers
- Vehicle preference
- Flight information when applicable
- Any special transportation requirements
Changes to a reservation may affect the quoted price.
Additional charges may apply for services or expenses not included in the original quote, including:
- Additional stops
- Additional waiting time
- Overtime
- Parking
- Tolls
- Airport fees
- Route changes
- Additional requested services
- Other applicable transportation-related expenses
Payments
A valid payment method may be required to confirm or maintain a reservation.
Customers are responsible for charges associated with services requested and provided.
Additional charges may be applied when applicable for waiting time, additional stops, overtime, parking, tolls, airport fees, reservation changes, or other services not included in the original reservation.
Payment terms may vary depending on the type of service, reservation, vehicle, or customer agreement.
Changes and Cancellations
Customers should notify DC Executive as soon as possible if they need to change or cancel a reservation.
Cancellation terms and applicable charges may vary depending on the type of service, vehicle type, reservation details, date and time of service, location, and notice provided.
The cancellation policy applicable to each reservation will be stated in the quote, reservation confirmation, or service agreement provided for that booking.
If a customer cancels outside the permitted cancellation period stated in the reservation confirmation, cancellation charges may apply.
Customer Responsibilities
Customers are responsible for providing accurate contact and transportation information.
DC Executive should be notified promptly of any changes to:
- Pickup time
- Pickup location
- Destination
- Passenger count
- Flight information
- Vehicle requirements
- Other reservation details
DC Executive is not responsible for delays or service issues caused by inaccurate, incomplete, or outdated information provided by the customer.
Airport Transportation
For airport transportation, customers should provide accurate airline and flight information whenever possible.
DC Executive may monitor flight information to assist with pickup coordination. However, flight information provided by airlines, airports, or third-party systems may occasionally be delayed or inaccurate.
Pickup procedures, waiting periods, airport fees, meet-and-greet services, and other airport-specific terms may vary depending on the airport and reservation.
Any specific airport service terms included in the reservation confirmation will apply to that reservation.
Delays and Circumstances Beyond Our Control
DC Executive makes reasonable efforts to provide timely transportation.
However, delays may occur due to circumstances outside our reasonable control, including:
- Traffic
- Weather
- Road closures
- Accidents
- Construction
- Airport conditions
- Flight delays
- Government or security restrictions
- Major events
- Mechanical issues
- Other unexpected circumstances
DC Executive cannot guarantee exact travel times or arrival times when conditions outside our reasonable control affect transportation.
SMS Terms and Conditions
Customers may choose to receive SMS or text messages from DC Executive by voluntarily providing a mobile phone number and opting in to SMS communications.
Messages may include:
- Transportation quotes and quote follow-ups
- Reservation confirmations
- Trip reminders and updates
- Pickup and drop-off information
- Chauffeur contact information
- Flight-related transportation updates
- Reservation changes
- Payment or service-related notifications
- Customer service communications
Message frequency varies depending on your transportation inquiries and reservations.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP.
After replying STOP, you may receive one final confirmation message indicating that you have been unsubscribed.
For assistance, reply HELP or contact DC Executive through https://dcexecutiveride.com.
Consent to receive SMS messages is not a condition of purchasing transportation services from DC Executive.
Mobile information and SMS opt-in consent information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
Wireless carriers are not responsible for delayed or undelivered messages.
Our services and SMS messaging program are intended for individuals aged 18 and older. By using our services or opting in to receive text messages, you confirm that you are at least 18 years of age.
Privacy
Your use of the DC Executive website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, protect, retain, and disclose personal information, including information related to SMS communications.
Service Providers
DC Executive may use third-party service providers to assist with business operations, including:
- Website hosting
- Reservation management
- Customer relationship management
- Communications
- Payment processing
- Analytics
- Customer support
- Transportation coordination
These providers may receive information only when reasonably necessary to perform services on behalf of DC Executive.
Affiliates and Transportation Partners
DC Executive may work with chauffeurs, affiliate transportation companies, subcontractors, or other transportation providers when necessary to fulfill a reservation.
Information reasonably necessary to provide the requested transportation service may be shared with those parties, including:
- Passenger name
- Contact information
- Pickup and drop-off locations
- Reservation date and time
- Flight information
- Passenger count
- Vehicle requirements
- Special instructions
These parties are not authorized to use customer information for unrelated marketing purposes.
Passenger Conduct and Vehicle Care
Customers and passengers are expected to behave in a safe and reasonable manner and to avoid damaging vehicles or interfering with the chauffeur's ability to operate the vehicle safely.
Customers may be responsible for costs resulting from damage, excessive cleaning, or other unusual expenses caused by passengers during the transportation service, when applicable.
DC Executive reserves the right to discontinue transportation when passenger conduct creates a safety risk, violates applicable law, or creates an unreasonable risk of damage to the vehicle or other persons.
Personal Belongings
Customers are responsible for their personal belongings.
DC Executive is not responsible for items that are lost, forgotten, damaged, or left in a vehicle, except to the extent required by applicable law.
If an item is found, DC Executive will make reasonable efforts to assist with its return.
Website Content
Unless otherwise stated, the content of the DC Executive website, including text, graphics, logos, branding, photographs, design elements, and other original materials, is owned by or licensed to DC Executive.
Website content may not be copied, reproduced, republished, distributed, sold, or used commercially without authorization, except as permitted by applicable law.
Third-Party Links
The DC Executive website may contain links to third-party websites.
DC Executive does not control third-party websites and is not responsible for their content, security, availability, privacy practices, or policies.
Use of third-party websites is subject to the terms and policies of those websites.
Website Availability and Accuracy
DC Executive makes reasonable efforts to keep information on its website accurate and current.
However, we do not guarantee that all information will always be complete, current, error-free, or continuously available.
Pricing, availability, vehicle information, policies, and service details may change from time to time.
Limitation of Liability
To the maximum extent permitted by applicable law, DC Executive will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or transportation services.
Nothing in these Terms and Conditions excludes or limits any rights or liabilities that cannot legally be excluded or limited.
Changes to These Terms
DC Executive may update these Terms and Conditions from time to time.
Updated terms will be posted on this page and will become effective when posted unless otherwise stated.
Continued use of the website or services after updated terms are posted constitutes acceptance of the revised Terms and Conditions.
Contact Us
If you have questions regarding these Terms and Conditions, please contact DC Executive:
Email: [email protected]
Phone: +1-202-410-1007
Website: https://dcexecutiveride.com